Every year, as December approaches, one phrase echoes across boardrooms: “Let’s finalise the budget.” Forecasts get updated, marketing teams start negotiating for bigger digital spends, operations leaders push for technology upgrades, and finance teams sharpen the pencils on next year’s P&L. But while all this is happening, one metric, ironically the most important, often gets overlooked: Repeat Customers. Retention Rate. Lifetime Value (LTV). In an era where customer acqu

Customer service is evolving rapidly—and at the heart of this transformation is Agentic AI. Unlike traditional chatbots or AI assistants...

The retail industry is undergoing an unprecedented transformation powered by artificial intelligence (AI). For retailers in Dubai and the...

In the highly competitive world of GCC hypermarkets , retailers like LuLu , Carrefour , Nesto , and Union Coop  have created sprawling...

The rise of Labubu —Pop Mart’s mischievous, wide-eyed elfin creature—has become a cultural and commercial phenomenon. Recently, the buzz...

E-commerce in Saudi Arabia is on an accelerated growth trajectory, driven by increasing internet penetration, tech-savvy consumers, and...

Saudi Arabia is rapidly emerging as a global retail powerhouse, fueled by its ambitious Vision 2030  plan. With a youthful population,...

Dubai is not only known for its luxury lifestyle but also for setting high standards in customer experience across retail sectors....

Dubai, known for its luxurious shopping experiences, is a hub for fashion enthusiasts. From high-end luxury brands to trendy fast fashion...

In the ever-evolving world of fashion retail, product merchandising plays a critical role in capturing customer attention and driving...

In the fast-paced world of retail, Visual Merchandising (VM) is no longer just about arranging products in aesthetically pleasing...

Artificial Intelligence (AI) is revolutionizing the retail industry, reshaping how businesses interact with customers, manage their...

In the world of luxury retail, the stakes are high. The products are meticulously crafted, the brand names carry immense prestige, and...

In today’s competitive fashion retail market, leveraging innovative technologies can significantly improve customer experience,...

As the luxury retail sector evolves, the adoption of advanced technologies within POS systems has become essential to meet the...

In the luxury retail sector, where the customer experience is paramount, having a sophisticated Point of Sale (POS) system is essential....