Every year, as December approaches, one phrase echoes across boardrooms: “Let’s finalise the budget.” Forecasts get updated, marketing teams start negotiating for bigger digital spends, operations leaders push for technology upgrades, and finance teams sharpen the pencils on next year’s P&L. But while all this is happening, one metric, ironically the most important, often gets overlooked: Repeat Customers. Retention Rate. Lifetime Value (LTV). In an era where customer acqu

Dubai has always been a magnet for ambitious talent, but over the last few years, a new wave of professionals has been shaping the city’s economy — freelancers . What began as a niche segment has now evolved into a powerful professional movement, supported by forward-thinking government policies, flexible licensing structures, and a thriving marketplace for independent expertise. Today, Dubai’s freelancer economy is empowering thousands of individuals to build sustainable car

Over the past decade, the smartphone landscape has undergone a major transformation. As device prices climb and consumers grow more value-conscious and environmentally aware, one trend has surged ahead: the rapid rise of used and refurbished iPhones . As an industry professional involved in Consumer Technology, I have witnessed this shift evolve from a niche market into a multi-billion-dollar global industry. Today, refurbished devices are not a compromise but a smart and res

GITEX Global 2025  being held from 13th -17th October 2025, isn’t just a tech show, it quietly hints at how daily life in Dubai (and UAE)  is about to feel more futuristic, frictionless, and AI-powered. Here’s how those big innovations actually translate into real-world change  for Dubai residents . Smarter, Faster Government Services What is shown:  Abu Dhabi unveiled the world’s first AI-powered public servant , able to handle documentation, queries, and approvals in second

Customer service is evolving rapidly—and at the heart of this transformation is Agentic AI. Unlike traditional chatbots or AI assistants...

The retail industry is undergoing an unprecedented transformation powered by artificial intelligence (AI). For retailers in Dubai and the...

Dubai is at the forefront of a technological revolution, with artificial intelligence (AI) leading business innovation across e-commerce,...

In the highly competitive world of GCC hypermarkets , retailers like LuLu , Carrefour , Nesto , and Union Coop  have created sprawling...

The rise of Labubu —Pop Mart’s mischievous, wide-eyed elfin creature—has become a cultural and commercial phenomenon. Recently, the buzz...

As global trade dynamics continue to shift, Indian manufacturers—particularly in the small and home appliance segment—are uniquely...

India is witnessing a consumer brand revolution. The surge of young, homegrown brands—built with a sharp focus on local flavours, modern...

Retail leadership is a balancing act. You’re managing store operations, hitting sales targets, ensuring top-tier customer service, and...

The United Arab Emirates (UAE) has long been a melting pot of cultures and traditions, serving as a gateway between the East and the...

E-commerce in Saudi Arabia is on an accelerated growth trajectory, driven by increasing internet penetration, tech-savvy consumers, and...

Saudi Arabia is rapidly emerging as a global retail powerhouse, fueled by its ambitious Vision 2030  plan. With a youthful population,...

The announcement of Saudi Arabia as the host for the FIFA World Cup 2034 marks a monumental moment in the kingdom’s ambitious journey...

Dubai is rapidly emerging as a global hub for innovation, particularly in artificial intelligence (AI) and smart technology. The city’s...

Dubai is well-known for its innovation, luxury, and future-forward approach, but recently, the city has also become a leader in...

Dubai is not only known for its luxury lifestyle but also for setting high standards in customer experience across retail sectors....

Dubai, known for its luxurious shopping experiences, is a hub for fashion enthusiasts. From high-end luxury brands to trendy fast fashion...