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Agentic AI in Customer Service: The Boon and the Banes
Customer service is evolving rapidly—and at the heart of this transformation is Agentic AI. Unlike traditional chatbots or AI assistants...

Rajnish Kautia
Sep 43 min read
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How AI is Transforming Operations for Retailers in Dubai
The retail industry is undergoing an unprecedented transformation powered by artificial intelligence (AI). For retailers in Dubai and the...

Rajnish Kautia
Sep 33 min read
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Top AI Technologies for Dubai Businesses: Game-Changers
Dubai is at the forefront of a technological revolution, with artificial intelligence (AI) leading business innovation across e-commerce,...

Rajnish Kautia
Sep 23 min read
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Hypermarkets in the GCC: Loyalty Programs Need a Loyalty Upgrade
In the highly competitive world of GCC hypermarkets , retailers like LuLu , Carrefour , Nesto , and Union Coop  have created sprawling...

Rajnish Kautia
Aug 74 min read
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Labubu & Pop Mart: How a Quirky Toy and Its Parent Brand Are Winning the Global Market
The rise of Labubu —Pop Mart’s mischievous, wide-eyed elfin creature—has become a cultural and commercial phenomenon. Recently, the buzz...

Rajnish Kautia
Jun 124 min read
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E-commerce in Saudi Arabia: Opportunities, Challenges, and the Roadmap Ahead
E-commerce in Saudi Arabia is on an accelerated growth trajectory, driven by increasing internet penetration, tech-savvy consumers, and...

Rajnish Kautia
Jan 94 min read
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The Good and Bad in Fashion Stores: Insights from Dubai’s Retail Scene
Dubai, known for its luxurious shopping experiences, is a hub for fashion enthusiasts. From high-end luxury brands to trendy fast fashion...

Rajnish Kautia
Oct 24, 20245 min read
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GITEX Global 2024: The Latest Innovations in Technology
GITEX Global 2024 , held at the Dubai World Trade Centre, reaffirmed its status as one of the world's largest and most influential tech...

Rajnish Kautia
Oct 22, 20244 min read
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